Last updated: May 2026. This policy explains how reelzone collects, uses, stores, and protects your personal data.
A plain-language overview of the key privacy commitments reelzone makes to every player.
All personal data collected by reelzone is stored on secured servers using industry-standard encryption. Your information is never stored in plain text and access is strictly controlled.
reelzone does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the reelzone platform.
As a reelzone player, you have the right to access, correct, and request deletion of your personal data at any time, subject to applicable legal and regulatory obligations.
reelzone uses cookies to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings or our cookie management tool.
reelzone processes personal data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
You can opt out of marketing communications from reelzone at any time by updating your notification preferences in your account settings or by contacting our support team.
1.1 reelzone is committed to protecting the privacy and personal data of all players and visitors. This Policy sets out the types of personal data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data.
1.2 This Policy applies to all personal data collected through the reelzone website, mobile platform, customer support channels, and any other touchpoints through which you interact with reelzone. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the reelzone website.
1.3 reelzone processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as any other applicable data protection legislation.
2.1 reelzone is the data controller responsible for the personal data collected through the reelzone platform. As data controller, reelzone determines the purposes and means of processing your personal data.
2.2 If you have any questions or concerns about how reelzone handles your personal data, you may contact our Data Protection Officer (DPO) at the email address provided in Section 14 of this Policy.
3.1 reelzone collects the following categories of personal data from players and visitors:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality |
| Contact Data | Email address, mobile number, residential address (city, province) |
| Account Data | Username, encrypted password, account preferences, communication settings |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, browser type, operating system, session logs |
| Verification Data | Copies of government-issued ID, selfie photos submitted for KYC verification |
| Communications Data | Records of support interactions, chat logs, email correspondence with reelzone |
3.2 reelzone does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly necessary for identity verification or compliance with legal obligations, and only with your explicit consent where required.
4.1 reelzone collects personal data through the following means:
5.1 reelzone uses your personal data for the following purposes:
6.1 reelzone processes your personal data on the following legal bases under the Data Privacy Act of 2012:
7.1 reelzone does not sell, rent, or trade your personal data to third parties for their own commercial purposes. reelzone may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 Where reelzone engages third-party service providers to process personal data on its behalf, reelzone ensures that appropriate data processing agreements are in place and that such providers implement adequate security measures.
8.1 reelzone retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In general:
8.2 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, reelzone will securely delete or anonymize the data.
9.1 reelzone implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 While reelzone takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your reelzone account credentials and for notifying reelzone immediately if you suspect unauthorized access to your account.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, reelzone will notify the National Privacy Commission (NPC) and affected players in accordance with applicable legal requirements.
10.1 reelzone uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the reelzone website. reelzone uses the following types of cookies:
10.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the reelzone platform.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by reelzone:
11.2 To exercise any of the above rights, please contact reelzone's Data Protection Officer using the contact details in Section 14. reelzone will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
12.1 The reelzone platform is strictly for persons aged 21 years and above. reelzone does not knowingly collect personal data from persons under the age of 21. If reelzone becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete such data and close the associated account.
12.2 If you believe that a minor has registered on the reelzone platform, please contact our support team immediately so that we can investigate and take appropriate action.
13.1 reelzone reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on the reelzone website with an updated effective date. Where changes are material, reelzone will notify registered players by email or through an in-platform notification.
13.2 Your continued use of the reelzone platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how reelzone protects your data.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by reelzone, please contact our Data Protection Officer:
Email: [email protected]
14.2 For general support inquiries, you may also reach our customer support team at: [email protected]
14.3 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official resources.
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